Welcome to Huopas – light up your space with style

      SHIPPING

      Effective Date: September 1, 2026

      This Shipping Policy applies to orders placed through https://huopas.shop/.

      1. ORDER PROCESSING

      Most orders require approximately 2–5 business days for order processing, quality review, packing, and dispatch.

      Business days exclude weekends and public holidays.

      Processing may take longer during:

      • Peak sales periods;
      • Public holidays;
      • Unexpected inventory or fulfillment delays;
      • Address or payment verification;
      • Orders containing multiple products; or
      • Other circumstances outside our reasonable control.

      After your order has been dispatched, we will send a shipping confirmation email containing available tracking information.

      2. FULFILLMENT

      Huopas works with third-party fulfillment and shipping partners to process and deliver orders.

      Depending on product availability, inventory location, and the customer's delivery address, an order may be fulfilled and shipped from different facilities.

      Items within the same order may be shipped separately and may arrive on different dates.

      3. SHIPPING DESTINATIONS

      Huopas ships to countries and regions available during checkout.

      Shipping availability may vary depending on:

      • Product availability;
      • Delivery address;
      • Carrier coverage;
      • Shipping method; and
      • Local regulations.

      If your destination is unavailable at checkout, we cannot accept the order for that address.

      We do not guarantee delivery to every country or region.

      4. ESTIMATED DELIVERY TIMES

      After an order has been processed and dispatched, estimated transit times are generally:

      • United States: 7–12 business days
      • Canada: 7–15 business days
      • United Kingdom and Europe: 7–15 business days
      • Australia and New Zealand: 7–15 business days
      • Mexico: 10–18 business days
      • Other available international destinations: 10–20 business days

      These estimates begin when the order is dispatched, not when the order is placed.

      Total estimated delivery time consists of:

      Order processing time + transit time

      Delivery estimates are provided for reference only and are not guaranteed.

      5. SHIPPING RATES

      Available shipping methods and shipping charges will be displayed at checkout before you submit your order.

      Free-shipping offers apply only when expressly displayed on the website or at checkout and may be subject to minimum-order requirements, destination restrictions, product restrictions, or promotional conditions.

      All applicable shipping charges will be shown before payment.

      6. DELIVERY DELAYS

      Delivery may be delayed because of:

      • Customs clearance;
      • Severe weather;
      • Public holidays;
      • Carrier disruptions or strikes;
      • High seasonal shipping volume;
      • Incorrect or incomplete addresses;
      • Remote delivery locations;
      • Multiple fulfillment facilities; or
      • Other circumstances outside our reasonable control.

      If your tracking information has not updated for an extended period, please contact us with your order number.

      We do not guarantee an automatic refund solely because a package exceeds the estimated delivery time.

      Confirmed lost or undeliverable shipments will be reviewed individually, subject to applicable law.

      7. TRACKING INFORMATION

      Tracking information may require several business days to update after dispatch.

      If an order is divided into multiple shipments, you may receive more than one tracking number.

      Depending on the destination and fulfillment location, an order may be delivered by a postal service, commercial carrier, or local delivery partner.

      Tracking availability may vary depending on the shipping carrier and destination.

      8. CUSTOMS DUTIES AND IMPORT TAXES

      International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

      Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be the customer's responsibility.

      We cannot declare an order as a gift or declare a value lower than the actual purchase price.

      Customs clearance may also delay delivery.

      9. DELIVERY ADDRESS

      Customers are responsible for providing a complete and accurate delivery address.

      Please contact us promptly if you discover an address error.

      We cannot guarantee that an address can be changed after an order has been processed, fulfilled, or shipped.

      If a package is returned because of an incorrect or incomplete address, additional return, handling, or redelivery costs may be the customer's responsibility where permitted by law.

      10. REFUSED OR UNDELIVERABLE PACKAGES

      If a package is refused or cannot be delivered because of:

      • An incorrect or incomplete address;
      • Failure to collect the package;
      • Unpaid customs charges; or
      • Another reason attributable to the customer,

      applicable return shipping, customs, handling, or redelivery costs may be deducted from an eligible refund where permitted by law.

      Refund eligibility will be assessed after the package has been returned and reviewed.

      11. LOST OR DELIVERED-BUT-NOT-RECEIVED PACKAGES

      If tracking shows that a package was delivered but you cannot locate it, please:

      1. Check the delivery location and surrounding area;
      2. Ask household members, neighbors, or building management;
      3. Contact the shipping carrier; and
      4. Contact Huopas if further assistance is required.

      We may need additional information to open a carrier or fulfillment investigation.

      Where a shipment is confirmed lost due to the carrier or fulfillment process, we will review the situation and provide an appropriate solution in accordance with our policies and applicable law.

      12. SHIPPING ADDRESS CHANGES

      If you need to change your shipping address after placing an order, please contact us as soon as possible at:

      support@huopas.shop

      We will make reasonable efforts to update the address before the order is processed or shipped.

      However, we cannot guarantee that an address change will be possible after processing or shipment has begun.

      13. CONTACT US

      For shipping or delivery questions, please contact us and include your order number whenever possible.

      Brand: Huopas

      Website: https://huopas.shop/

      Legal Business Name:
      Guangzhou Bingying Trading Co., Ltd.

      Registered Office:
      Room 609, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong, China

      Customer Service Email:
      support@huopas.shop

      The registered office is not a return address.