RETURNS AND REFUND POLICY
Effective Date: September 1, 2026
We want you to be satisfied with your Huopas purchase. Please read this policy before requesting a return, replacement, or refund.
1. RETURN PERIOD
You may request a return within 30 days after your order is delivered, subject to the conditions described in this policy and applicable law.
To start a return, please contact:
Please provide:
- Your order number;
- The email address used to place the order;
- The item you wish to return;
- The reason for the return; and
- Clear photographs or videos where the item is damaged, defective, incorrect, or incomplete.
Do not send an item back before receiving return instructions from our customer service team.
2. RETURN ELIGIBILITY
Unless otherwise stated on the applicable product page or required by applicable law, an item must be:
- Unused and unworn;
- Unwashed;
- Free from stains, odors, alterations, or other signs of use;
- Returned with its original packaging and applicable accessories; and
- Sent using the return instructions provided by our customer service team.
An item may be carefully inspected for size, fit, or condition, but it must not be used, washed, altered, damaged, or otherwise changed.
3. CHANGE-OF-MIND RETURNS
If an eligible return is requested because you changed your mind, ordered the wrong item, selected the wrong size or color, or no longer want the product:
- You may be responsible for return shipping costs;
- Original shipping charges are generally not refundable, except where required by applicable law;
- Customs duties or import charges already paid may not be refundable by Huopas; and
- The item must meet the return conditions described in this policy.
We recommend using a trackable shipping method when returning an item.
Huopas is not responsible for a return package that is lost or damaged before it reaches the authorized return location.
4. DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrect, materially different from the product description, or incomplete, please contact us as soon as possible, preferably within 7 days after delivery.
Please provide photographs or videos showing, where applicable:
- The item;
- The problem or defect;
- The shipping package;
- The shipping label; and
- All items received.
After reviewing and verifying the claim, we may provide an appropriate solution, including:
- A replacement;
- A corrected item; or
- A refund.
For a verified problem caused by Huopas or our fulfillment or shipping partners, Huopas will bear applicable replacement or return shipping costs.
Please do not discard the item or its packaging until we confirm that they are no longer required for the investigation.
5. NON-RETURNABLE ITEMS
Unless defective or otherwise required by applicable law, we may not accept returns for:
- Personalized or custom-made items;
- Items that have been used, worn, washed, altered, stained, or damaged;
- Items returned without original packaging or essential components;
- Gift cards;
- Items clearly marked as "Final Sale";
- Items that are otherwise identified as non-returnable on the applicable product page; or
- Items returned after the applicable return period.
Nothing in this section limits mandatory consumer rights under applicable law.
6. RETURN ADDRESS
Do not send a return to our registered office or to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.
Approved returns may be directed to different fulfillment or return facilities depending on the product and destination.
We will provide the correct return address and return instructions after reviewing your request.
Huopas is not responsible for items sent to an unauthorized or incorrect address.
7. RETURN INSPECTION
After an authorized return is received, we will inspect the item.
If the return is approved, we will notify you by email.
If the returned item does not meet the stated return conditions, we may contact you before deciding whether the return can be accepted.
Where permitted by applicable law, a reasonable deduction may be made from a refund if an item has lost value because it was used, worn, washed, damaged, altered, or returned incomplete.
8. REFUNDS
Approved refunds will generally be issued to the original payment method used to place the order.
We generally process an approved refund within 5–7 business days after completing the return inspection.
After we issue the refund, your bank or payment provider may require additional time to display the funds in your account.
The actual posting time is controlled by the applicable bank or payment provider.
9. EXCHANGES AND REPLACEMENTS
We do not guarantee direct exchanges because product availability, sizes, colors, or other product options may change.
Where an item is verified as defective, damaged, incorrect, or incorrectly fulfilled, we may provide a replacement, corrected item, or refund depending on product availability and the circumstances.
If you want a different product, size, or color, you may be required to return the original item and place a new order.
10. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.
If cancellation is accepted before fulfillment, the applicable refund will generally be issued to the original payment method.
11. REFUNDS FOR LOST OR UNDELIVERABLE ORDERS
If an order is confirmed as lost or undeliverable during the shipping process, we will review the circumstances and may provide a replacement or refund in accordance with our policies and applicable law.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, failure to collect the package, refusal of delivery, unpaid customs charges, or another reason attributable to the customer, additional shipping, return, handling, or redelivery costs may apply where permitted by law.
12. CONTACT US
For return, refund, replacement, or order-related assistance, please contact us and include your order number whenever possible.
Brand: Huopas
Website: https://huopas.shop/
Legal Business Name:
Guangzhou Bingying Trading Co., Ltd.
Registered Office:
Room 609, No. 680 Guangxin Road, Huangpu District, Guangzhou, Guangdong, China
Customer Service Email:
support@huopas.shop
The registered office is not a return address. Please obtain return authorization and the correct return address before shipping any item.